Jabra revised their warranty policy to offer one-to-one exchange

When you are buying a product, you are buying their after-sales service, indirectly. Spending money over costly gadgets often troublesome when it comes to warranty claims. Now, fear no more dear comrades as for the first time in Malaysia, Jabra had introduced a one-to-one exchange by revising their warranty policy. According to Jabra, “As a brand, we are committed to provide a fuss-free journey when it comes to warranty claims“.

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Adding further, the policy only works if there is no physical damage identified over the unit. The unit can be exchanged only if a manufacturing defect is identified, enabling their customers to get a one-to-one instant replacement. We at TechCyn was informed that the replacement unit is new from the factory.

Jabra Warranty Policy
KC Yap, Jabra Country Manager, speaking at product launched in Kuala Lumpur, recently.

The policy programme is applicable for all Jabra products from Elite class to its Bluetooth mono headsets. Now, here is the challenging part, in order to fully utilise the warranty claim, the user need to register their Jabra product via online. The user need to key in the product’s serial code and the system will register the codes within their database to be used later for the one-to-one exchange claim.

To make things easier for this programme, Jabra has assigned Highpoint Network Service Sdn Bhd as its certified official service centre. According to Yap, “the company appointed by Jabra due to their good on-record for service support and has a group of talented engineering team to conduct a deep troubleshoot process via testing the equipment and facilitate repairs of any nature and difficulty“. The company located at UEP, Subang and Plaza Lowyat, Kuala Lumpur, makes the location strategic for their customers to walk-in by the outlet for this programme.

Jabra also has an ongoing event, Jabra Lucky Draw campaign that runs from 1st of November 2019 to 31st December 2019. Featuring up to 21 prizes worth up to RM22,000, i.e. iPhone 11, 7th-Gen iPad, Huawei smartphones and etc. According to the source, customers who purchase any Jabra Elite series, as well as the Move Style are eligible to participate in this campaign. Once the product registered, the customer can directly participate in the lucky draw. However, do keep in mind that, the registration should be done before 31st December 2019.

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